Legal

Terms and Conditions

Meluhaa Diamonds · Effective August 25, 2026

These Terms and Conditions (the “Terms”) govern access to and use of meluhaadiamonds.com and the Meluhaa Diamonds trade platform (together, the “Service”), operated by Meluhaa Diamonds, 608 S Hill St, Suite 1107, Los Angeles, CA 90014 (“Meluhaa Diamonds, ” “we,” “us”). By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Trade-only service and eligibility

The Service is a business-to-business tool for the jewelry trade, not a consumer storefront. We do not sell to the public. Accounts are issued only to verified trade businesses, every application is reviewed and approved by hand, and we may ask for business documentation before approving one. We may decline an application, and we may withdraw an approval, at our discretion. By applying you confirm you are authorized to act for the business you name and that you are buying for resale or business use, not as a consumer.

2. Your account

Your account belongs to your business and is for the use of the people at your business you have authorized. Log-ins are personal — do not share your password or let anyone outside your business sign in with your credentials. You are responsible for everything done under your account, including orders placed and memos requested through it, and for telling us promptly at the email below if you believe it has been used without your permission. Tell us when someone with access leaves your business so we can close their access. We may suspend or close an account at any time, including for non-payment, sharing of access or pricing, or misuse of the Service.

3. License to use the Service

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your own internal business purposes. You may not copy, scrape, resell, or redistribute the Service or its data, reverse engineer any part of it, or use it to build a competing product.

4. Acceptable use

You agree not to misuse the Service. In particular, do not use robots, crawlers, scripts, or bulk downloading to harvest listings, photographs, or pricing; do not republish, resell, syndicate, or feed our catalogue data to another platform or price aggregator; do not attempt to access another account, another company’s data, or any part of the system you have not been given access to; do not probe or interfere with the security or operation of the Service; and do not submit false information. You also agree to use the Service in compliance with applicable law, including export-control, sanctions, and anti-money-laundering rules that apply to the diamond trade.

5. Pricing, quotes, and availability

Prices shown to an approved account are confidential wholesale prices offered to that account. They are not to be shared, published, or passed to anyone outside your business, and they are not consumer prices. Prices, memo terms, and availability are subject to change without notice, and any stone may be sold, withdrawn, or reserved at any time. A listing, a quote, a hold request, or an item in a cart is not a binding offer, and nothing becomes a contract until we confirm the order to you in writing. Obvious errors, including pricing and grading-entry errors, may be corrected even after an order is placed; if we cannot honor an order we will tell you and refund anything already paid for it. Grading and certificate information is reported as issued by the grading laboratory.

6. Orders, payment, and late amounts

Payment terms are those stated on the applicable invoice, memo, or written credit arrangement for your account; unless we have agreed otherwise in writing, amounts are due before goods ship. Prices are exclusive of taxes, duties, insurance, and freight unless the document says otherwise, and any resale-tax exemption depends on us holding a current, valid resale certificate for your business. Amounts that are not paid when due may carry the late charge and costs of collection stated on that document, and while a balance is past due we may suspend ordering, hold shipments, recall goods out on memo, and pause access to the Service. Payments are applied to the oldest outstanding balance unless we agree otherwise.

7. Goods on memo (consignment)

Goods delivered on memo are delivered for your examination and possible sale only. They remain the property of Meluhaa Diamonds until they are paid for in full and a written invoice or bill of sale is issued; no title passes and no sale occurs merely by holding or showing the goods. Memo goods must be returned on demand or by the return date on the memo, in the same condition, and you are responsible for their care, insurance, and loss while they are in your possession, as set out on the memo. The signed memo document governs that transaction — where it conflicts with these Terms, the signed memo controls.

8. Shipping, title, risk of loss, and inspection

Shipping arrangements, insurance, title, and risk of loss are as stated on the memo or invoice for the shipment. For purchased goods, title passes when the goods are paid for in full. Please open and check every parcel on arrival, in the condition it was received. Shortages, damage, or discrepancies must be reported to us, and to the carrier, within the notice period and in the manner stated on the memo or invoice; claims made after that period may not be accepted. Returns of purchased goods require our authorization in advance.

9. Intellectual property

The Service, its design and software, our photographs and videos of goods, and our catalogue and inventory data are owned by Meluhaa Diamonds or our licensors and are protected by copyright and other laws. Approved accounts may use our images and listing details to offer the specific goods we are actually supplying to them; that permission ends when the goods are no longer available to you and does not extend to using our content for anything else. Meluhaa Diamonds names and logos may not be used without our written permission.

10. Third-party services

The Service interoperates with third-party services we use to run our business, including Supabase for accounts and sign-in, Google for optional Google Sign-In, Resend for transactional email, QuickBooks Online for accounting, and shipping carriers. Your use of any third-party service is also governed by that provider’s own terms.

11. Disclaimers and limitation of liability

We work hard to keep listings, photographs, weights, and grading details accurate, but the Service is provided “as is” and we do not promise it will always be available, uninterrupted, or free of errors. Except for what we expressly commit to on a signed memo or invoice, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, Meluhaa Diamonds will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost sales, or lost data, arising from use of the Service, and our total liability for any claim relating to your use of the Service is limited to one hundred dollars (US $100). This section is about the website and platform; claims about the goods themselves are handled under the memo or invoice for that transaction. Where the law does not permit an exclusion or limitation in this section, it does not apply to you.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access to the Service, or close an account, at any time — for example for non-payment, breach of these Terms, or if a business no longer qualifies for a trade account. Ending access does not cancel amounts you already owe us or your obligation to return goods held on memo. Sections 4 through 11, 13, and 14 survive termination.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, and both of us consent to the jurisdiction of those courts.

14. General

These Terms, together with the signed memo, invoice, or credit documents for a transaction, are the whole agreement between us about the Service; where a signed commercial document conflicts with these Terms, that document controls for that transaction. You may not assign your account or these Terms without our written consent. If any part of these Terms is held unenforceable, the rest stays in effect. Our not enforcing a provision on one occasion is not a waiver of it.

15. Changes

We may update these Terms from time to time; the effective date above reflects the latest revision. Continued use of the Service after an update constitutes acceptance. If you do not agree to an update, stop using the Service and contact us to close your account.

Privacy

How we handle the information you give us — including what we receive if you sign in with Google, and your rights under California law — is set out in our Privacy Policy, which forms part of these Terms.

Contact

Meluhaa Diamonds · 608 S Hill St, Suite 1107, Los Angeles, CA 90014 · Office (800) 501-4873 · meluhaadiamonds@yahoo.com